Leading the charge in accessible travel

As a wheelchair user, Anita has overcome significant challenges to excel in her studies at TAFE Queensland’s Cairns campus. She completed the Certificate III in Tourism (SIT30122) and used her credits to fast-track her Diploma of Travel and Tourism Management (SIT50122).

Anita’s journey into the tourism industry started as an exciting challenge, but it quickly turned into much more.

“It was something I wanted to try, but I also saw a real need for more knowledge about accessible tourism,” Anita said. “I wanted to be part of the change and bring awareness to how businesses can improve accessibility for everyone.”

Her decision to move from the Certificate III in Tourism (SIT30122) to the Diploma of Travel and Tourism Management (SIT50122) wasn’t an easy one at first.

“I didn’t think I could do it,” Anita admitted. “But my teacher Ian Marsh encouraged me, pointing out how well I had done in the Certificate III. I’m so thankful I listened because it opened up skills I didn’t even know I had.”

The transition to the diploma was smoother than expected when Anita discovered her previous studies would shorten her course time.

“I thought only one or two units would transfer, but when we got the paperwork back, it turned out I had six units credited,” she said. “That made a huge difference and allowed me to finish the diploma much faster.”

Anita’s hard work led her to the ultimate recognition—the Jillian McKenzie Tourism Award at TAFE Queensland’s 2024 Cairns Graduation, celebrating her as a standout in her course.

“I’ve received recognition before, but this felt different,” she said. “It was genuine, based on my academic achievements, and made me feel truly honoured. I’m so proud to represent my class in such a positive way.”

Anita hasn’t stopped there. She is now pursuing a Diploma of Leadership and Management (BSB50420) at no cost through the Queensland Government’s Fee-Free TAFE program.

“If it wasn’t for Fee-Free TAFE, I wouldn’t have even considered further study,” Anita said. “The financial side of things can be tough, but this funding made it possible for me to keep going.”

Her leadership studies align with her long-term dream of starting a travel agency.

“My goal is to create a travel agency that offers more than bookings,” she said. “I want to help people with disabilities experience the world and raise awareness about accessibility. Travel should be for everyone, and I want to help make that a reality.”

Anita’s passion for accessible tourism is driven by her own experiences as a traveller. “As someone who can’t stand and walk, I’ve had to book extra seats for my mum and I with extra room, only to find airlines trying to seat other passengers there,” she said. “These are the kinds of things I want to change.”

Despite facing challenges during her studies, Anita credits TAFE Queensland’s support services for helping her continue her studies successfully.

“AccessAbility Support Officer Katie Johnston has been my rock through this whole journey,” Anita said. “Last year, I had a couple of hospital admissions, and I was worried I’d fall through the cracks. But Katie and my teachers kept in touch the whole time, making sure I felt included and supported.”

Katie Johnston, who has worked with Anita since 2023, praised her resilience and positivity.
“Anita's journey is truly remarkable, and her resilience in overcoming significant barriers and health challenges to achieve her goals is inspiring. She really does inspire me,” Katie said.

Anita teacher, Ian Marsh, echoed Katie’s sentiments. “Anita inspires those around her with her dedication and positive attitude. Anita’s progress through her tourism studies, and now to the Diploma of Travel and Tourism Management (SIT50122), shows her commitment to personal growth and her suitability for the tourism industry.”

Looking back on her journey, Anita said her time at TAFE Queensland has been transformative. “A year ago, I was shy and unsure of myself,” she said. “Now, I’m outgoing and confident. I feel honoured to be recognised for my abilities, not my disability. The experience has changed who I am as a person.”