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SIR10116
Learn valuable skills and basic knowledge to kick start your career in retail services. You'll become competent in a range of activities and skills within the retail sector.
Fee concessions may apply to this government funded course for eligible students. Learn more
This is the total course fee. Read more about student loans and payment plans.
Learn valuable skills and basic knowledge to kick start your career in retail services. You'll become competent in a range of activities and skills within the retail sector.
According to the Australian Government's Job Outlook service, the retail sector is expected to see stable future growth during the next five years.
In this course you'll learn how to effectively work and communicate in a workplace to support your team and customer outcomes.
Successful completion of this qualification will give you the skills for a number of entry-level customer service roles, enabling you to seek employment as a frontline team member.
SIR10116 Certificate I in Retail Services
At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue to advance your career with further study options that will open up exciting employment opportunities in the retail industry.
Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.
The successful achievement of this qualification requires you to complete all core and 2 elective units from the list below.
You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart
You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart
| CAMPUS | STUDY MODE | START DATE | DURATION | WORKLOAD | WHAT YOU'LL PAY |
|---|---|---|---|---|---|
|
Atherton
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
AthertonOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Bowen
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
BowenOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Charters Towers
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
Charters TowersOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Mount Isa
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
Mount IsaOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Palm Island
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
Palm IslandOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Cairns
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
CairnsOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Innisfail
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
InnisfailOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Burdekin
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
BurdekinOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Whitsundays - Cannonvale
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
Whitsundays - CannonvaleOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Ingham
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
InghamOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Townsville - Pimlico
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
Townsville - PimlicoOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
|
Mareeba
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
MareebaOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
| CAMPUS | STUDY MODE | START DATE | DURATION | WORKLOAD | WHAT YOU'LL PAY |
|---|---|---|---|---|---|
|
Mackay
|
On campus with some online
|
Anytime
|
up to 6 months
|
Part time
|
|
MackayOn campus with some online
START DATE
The date the course starts. Apply early as intakes fill up quickly.
Anytime
DURATION
The total length of time it takes to complete the course.
up to 6 months
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
Online, On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
|
|||||
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Learn moreThis may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Learn moreThere are no formal entry requirements for this course.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about University Pathways
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
