Certificate III in Travel incorporating Certificate III in Tourism

SIT30222 Certificate III in Travel

• SIT30222 Certificate III in Travel

• UNIT CODE
• SITTIND003
  Source and use information on the tourism and travel industry

  UNIT CODE :

  SITTIND003

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• UNIT NAME
• Source and use information on the tourism and travel industry
  

• UNIT CODE
• SITTTVL001
  Access and interpret product information

  UNIT CODE :

  SITTTVL001

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
• UNIT NAME
• Access and interpret product information
  

• UNIT CODE
• SITTTVL002
  Provide advice on international destinations

  UNIT CODE :

  SITTTVL002

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
• UNIT NAME
• Provide advice on international destinations
  

• UNIT CODE
• SITTTVL003
  Provide advice on Australian destinations

  UNIT CODE :

  SITTTVL003

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
• UNIT NAME
• Provide advice on Australian destinations
  

• UNIT CODE
• SITTTVL004
  Sell tourism products or services

  UNIT CODE :

  SITTTVL004

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
• UNIT NAME
• Sell tourism products or services
  

• UNIT CODE
• SITTTVL005
  Prepare customer quotations

  UNIT CODE :

  SITTTVL005

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
• UNIT NAME
• Prepare customer quotations
  

• UNIT CODE
• SITTTVL006
  Book tourism products and process documentation

  UNIT CODE :

  SITTTVL006

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
• UNIT NAME
• Book tourism products and process documentation
  

• UNIT CODE
• SITTTVL007
  Use a computerised reservations or operations system

  UNIT CODE :

  SITTTVL007

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
• UNIT NAME
• Use a computerised reservations or operations system
  

• UNIT CODE
• SITTTVL009
  Construct international airfares

  UNIT CODE :

  SITTTVL009

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
• UNIT NAME
• Construct international airfares
  

• UNIT CODE
• SITXCCS014
  Provide service to customers

  UNIT CODE :

  SITXCCS014

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
• UNIT NAME
• Provide service to customers
  

• UNIT CODE
• SITXCOM007
  Show social and cultural sensitivity

  UNIT CODE :

  SITXCOM007

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• UNIT NAME
• Show social and cultural sensitivity
  

• UNIT CODE
• SITXWHS005
  Participate in safe work practices

  UNIT CODE :

  SITXWHS005

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
• UNIT NAME
• Participate in safe work practices
  

SIT30122 Certificate III in Tourism

• SIT30122 Certificate III in Tourism

• UNIT CODE
• SITTIND003
  Source and use information on the tourism and travel industry

  UNIT CODE :

  SITTIND003

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• UNIT NAME
• Source and use information on the tourism and travel industry
  

• UNIT CODE
• SITXCCS014
  Provide service to customers

  UNIT CODE :

  SITXCCS014

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
• UNIT NAME
• Provide service to customers
  

• UNIT CODE
• SITXCOM007
  Show social and cultural sensitivity

  UNIT CODE :

  SITXCOM007

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• UNIT NAME
• Show social and cultural sensitivity
  

• UNIT CODE
• SITXWHS005
  Participate in safe work practices

  UNIT CODE :

  SITXWHS005

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
• UNIT NAME
• Participate in safe work practices